Last updated 6 September 2026.
Winner’s Circle is operated by Game Colosseum LLC. We sell two things: a Silver membership at $15.00 per month, and Play Coins, which are in-site credits used to enter game sessions. Bronze membership is free. Charges appear on your statement as WINNERS CIRCLE.
Play Coins
- Play Coins are credited to your account immediately on payment.
- We will refund a coin purchase where the error is ours — a payment that took money without crediting coins, a duplicate charge, or a technical fault on our side. Contact us and we will put it right.
- Coins that have already been spent on gameplay are not refundable.
- Play Coins have no cash value, cannot be transferred off the platform, and cannot be exchanged for money.
Silver membership
- Silver is a recurring monthly subscription. It renews automatically until you cancel.
- You can cancel at any time from your account. Cancelling stops all future payments.
- When you cancel, your Silver access continues until the end of the month you have already paid for. At the end of that period your account returns to free Bronze membership. We do not issue part-month refunds, because you keep the access you paid for.
- Any coins already in your account stay yours after cancelling.
Winner Coins and prizes
Winner Coins are awarded as prizes. They are not sold, cannot be purchased, and are not refundable.
How to request a refund
Email info@play.winnerscirclecash.com or call +1 (904) 738-6562 with your account name and the date and amount of the charge. We respond to every request.
When a refund reaches you
We issue refunds immediately, but your bank or card issuer controls when the money shows up. Please allow 5 to 10 business days for it to appear on your statement.
A few things that are normal and are not a sign anything went wrong:
- If the original charge was still pending, the refund usually removes that pending charge instead of posting a separate credit. You may simply see the charge disappear.
- Refunds carry the same descriptor as the original charge — WINNERS CIRCLE — rather than being labelled as a refund. Look for a credit with that name, not for the word “refund”.
- Debit card refunds are often slower to appear than credit card refunds.
If more than 10 business days have passed and you still do not see it, email us and we will send you the refund confirmation from our payment processor so you can give it to your bank.
Please contact us before disputing a charge with your bank. Most problems are a crediting error we can fix within a day, and contacting us is far quicker than a dispute.